Q2:Is it 100% silk?
A: The silkPillowcase choose 100% mulberry silk made, 6A grade 22m/m weight high quality.
Q3:Do you accept small quantity order ?
A: Yes, we are feel glad to make trial order with small quantity for some new-starting customers .As we understand it's necessary to do a test order at the beginning ,and we are glad to support those buyers .
Q4:May Iget a cheaper price?
A: A workable discount will be given if there is a large quantity you need.we may all know that the more
quantity , the less cost .
Q5:How do you control the quality?
A: Our all silk products are environment friendly and nontoxic and company with Oeko-Tex Standard 100, the internationally recognized certification of quality.
Q6:Could I custom my brand products?
Yes,we can customize products according to your request.
Q7:Which shipping way do you use?
Express: FedEx, EMS, UPS, TNT, S.F, etc. Door to door by Air.
FAQ
1. Are you a factory or trading company?
We are a factory and we have professional team of workers , designers and inspectors.
2. Where is the factory ? Is it possible to visit your factory?
It is located in Suzhou city, Jiangsu province. Near ShangHai Pudong International Airport.
3. What's your MOQ?
The MOQ depends on your requirement for color, size, material and so on. For normal products, 10pcs will be fine, and for custom 100pcs. If you can not reach our minimum quantity, please contact with our sales to send some models which we have stocks and offer you prices to order directly.
4. Can I get any samples ?
YES and normally you need to pay for the postage.
5. Can you provide OEM/ODM service?
YES, we work on OEM/ODM orders. Which means size, material, quantity, design, packing solution, etc, will depend on your requests, and your logo will be customized on your products.
6. Shipping Method and Shipping Time?
1. Express courier like DHL, FedeX to USA, and TNT to European, etc. Shipping time is about 5-12 days depends on country and area.
2. By air port to port: about 7-12 days depends on port.
3. By sea port to port: about 20-35 days 4. Agent appointed by customer.
7. What's the payment?
We accept T/T, L/C, D/A, D/P, Western Union and PayPal.